Orders are usually fulfilled within 24 hours during normal business hours (Monday through Friday, excluding holidays).   

Local pick up is offered Monday through Friday during the hours of 8 AM to 2:30 PM.  You will be notified once your order is ready for pickup.  Please bring the pickup confirmation email when you come to collect your order.  Please come through the front door and check in with a staff member.  

To return your product, you should mail your product to: 4247 E Airport Drive Ontario, CA 91761, United States 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.